While you can ask and get details relating to your account via WhatsApp, you can’t carry out any transactions
You’ve chatted with friends and relatives for hours together using the app. As an added sweetener, you can now use WhatsApp to reach out to banks for basic queries. Your requests are addressed on a real-time basis.
WhatsApp banking services are now offered by Kotak Mahindra Bank, Saraswat Bank, HDFC Bank, AU Small Finance Bank, etc. They help their customers receive updates and avail services via the messaging platform.
Here we seek to address some common queries about WhatsApp banking services.
Getting started with WhatsApp banking
To avail WhatsApp banking services, you first need to give a missed call to the relevant number provided by the bank on its website. This number would be different from the phone banking number of the bank. It is mandatory to give a missed call from the registered mobile number with the bank to avail banking services.
By giving a missed call, you basically provide your consent to the bank for using this service. Then, you will receive a welcome text message from the bank’s WhatsApp number. You should save this WhatsApp number of the bank in your contact list. To initiate a chat through WhatsApp for any banking service, you need to send a message typing ‘Hi’. Further, as per the on-screen instruction, you may type ‘1’ or ‘2’ and so on as per your requirement.
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